Refund Policy
Effective Date: February 20, 2025
At LeadWeavers, we are confident in the quality of our contact form submission service and stand behind the results we deliver. We believe in fairness, transparency, and customer satisfaction. While digital services are generally non-refundable due to their nature, we also understand that unforeseen circumstances can arise. This refund policy outlines the conditions under which refunds may be considered.
1. Our Commitment to Quality
We take every measure to ensure that your contact form submissions are completed accurately, efficiently, and within the agreed timeframe. If there are any issues with your order, we encourage you to contact us so we can resolve them quickly and fairly.
2. When You Are Eligible for a Refund
You may request a full or partial refund in the following situations:
✅ Order Not Started: If we have not begun processing your submission and you request a cancellation within 24 hours of placing your order.
✅ Service Not Delivered: If we fail to complete your submission within the agreed timeframe and no work has been completed, you are eligible for a full refund.
✅ Major Errors in Submission: If we make a critical mistake (e.g., sending to the wrong category of businesses, using incorrect contact details you provided), we will either redo the submission or offer a partial refund based on the level of error.
✅ Duplicate Payment: If you accidentally make a duplicate payment, we will issue a full refund for the extra charge upon verification.
3. When Refunds Are Not Applicable
We do not offer refunds in the following cases:
❌ Completed Submissions: Since our service involves sending messages in real-time, once the process is completed, we cannot recall or undo the submissions.
❌ No Response from Recipients: We guarantee message delivery, but we cannot control how recipients respond. If a business does not reply or engage with your message, this is beyond our control and does not qualify for a refund.
❌ Incorrect Information Provided by the Customer: If you provide incorrect details (e.g., wrong email, URL, or targeting preferences), and we have already completed the submission, a refund is not possible.
❌ Service Abuse or Fraudulent Claims: If we detect misuse of our refund policy, including false claims or attempts to exploit our services, we reserve the right to deny refunds.
4. How to Request a Refund
If you believe you qualify for a refund, please contact us within 7 days of your order completion at admin@leadweavers.com with the following details:
- Your order number
- The reason for your refund request
- Any supporting details or screenshots (if applicable)
Our team will review your request within 2-3 business days and respond with a resolution.
5. Alternative Solutions Before Refunds
We want to make things right! In many cases, we can offer a re-submission or adjustments if you are unhappy with your campaign. If there’s an issue, please reach out, and we’ll work with you to find the best solution.
6. Contact Us
If you have any questions or concerns about our refund policy, feel free to contact us at:
📧 Email: admin@leadweavers.com
🌍 Website: LeadWeavers.com
We appreciate your trust in LeadWeavers and look forward to helping your business grow!